Dialing,
calibrated.

An outbound console engineered for licensed insurance agencies. Multi-line auto-origination, AI tonality grading, and cryptographic controls — tuned for how regulated teams actually work.

Agent login Review capabilities
Lines / agent
up to 12
Configurable per campaign
Router cadence
500 ms
Longest-wait-first
Recording cap
10 min
First ten minutes, by policy
Encryption
AES-256
Per-agency DEK · GCM
§ 01 — Capabilities

Four systems,
one console.

Every capability in Meridian is surfaced where a licensed agent needs it and hidden where they don't. Built around the actual rhythm of outbound work — not a dashboard designed in a deck.

01 / Power dialer

Multi-line auto-origination that keeps talking, not waiting.

The router runs every 500 milliseconds. When an agent goes available, up to twelve lines begin dialing in parallel — the first live answer routes in under a second. Dead air collapses from minutes to seconds.

EngineAsterisk + ARI
TrunkTwilio elastic SIP
Router loop500 ms · longest-wait-first
02 / Tonality grading

Scoring that hears the room, not just the words.

AI grades every call against a rubric you control — pitch, pace, energy, confidence — not raw transcript sentiment. Tune the rubric with recordings from your top closers. What gets measured is what you taught it to hear.

DimensionsPitch · Pace · Energy · Confidence
SourceRubric-driven · agency-owned
WindowFirst 10 min only
03 / Cryptographic controls

Built so nobody — including us — sees more than they should.

Recordings are capped at ten minutes by design. Artifacts are envelope-encrypted per agency. Crypto-shredding severs access by rotating the wrapping key — storage becomes ciphertext without recovery path.

At restAES-256-GCM · per-agency DEK
Object storeCloudflare R2 · signed URLs
PurgeOne-click shred · irreversible
04 / Tiered hierarchy

Three roles, built around an upline graph.

Super admin, agency admin, and agent — each with a scoped view of people, books, and recordings. An MLM-aware upline/downline graph means managers see only their legs of the tree. No cross-agency bleed, no shared surface area.

RolesSuper · Admin · Agent
Super-admin authCloudflare Access
ScopeSelf · downline · agency
§ 02 — Console

Designed for the agent's
next twelve seconds.

Three panes. Disposition on the left, script in the middle, lead on the right. Auto-saving notes. No tab-switching. No campaign picker. A licensed agent logs in and starts talking.

dialer.meriq.tech/agent
Session · 14:32:08
Disposition
Talking
01:47
Line 3 of 6 · 2 connected this hour

Opener — final expense

Hi, this is Alex with Meridian Protection — I'm calling because you recently requested information about a final expense plan through one of our partners.

Before I go any further — am I catching you at a good time, or did I call right in the middle of something?

[If good] Perfect. The reason for my call is simple: I want to make sure you have coverage that pays out the same day your family files the claim, and that the premium is locked for life.

Can I ask you a couple of quick qualifying questions so I don't waste your time?

Script v3.2 Avg read · 42 s Compliance · FE-2026
Lead
Margaret J. Holloway
StateNC · Mecklenburg
Age67
Phone+1 (704) 555·0142
Time zoneET · 14:32 local
SourceFacebook FE-Q2
Attempts2 · prior callback

Tonality · prior call 87 / 100

Pitch0.82
Pace0.76
Energy0.91
Confidence0.88

Log in.
Start dialing.

Credentialed agents are routed straight to their console. Agency administrators land on the admin shell. Super admins sign in through Cloudflare Access — no public surface.

Agent login